Standard Returns
- Returned items must be unused, properly secured and packaged, and accompanied by a completed return form.
- The item should be sent to the following address:
Paweł Kowalski
ul. Kamieniarska 37a/2
30-364 Kraków, Poland
- Shipping costs are covered by the buyer.
- The seller will process the return as soon as possible, no later than 14 calendar days from the date the returned product is received.
- In accordance with Article 34(4) of the Polish Consumer Rights Act, the consumer is responsible for any reduction in the value of the goods resulting from their use beyond what is necessary to determine their nature, characteristics, and functioning.
- Refunds will be issued in the same form as the original payment. For cash-on-delivery parcels, refunds will be made to the bank account number provided in the return form.
- The return process can only begin after receiving a correctly completed return form signed by the person making the return (first and last name).
⚠️ Note: Please ensure that the items sent back to our store are the correct ones. We are not responsible for products that were not purchased at chwyto.com.
Complaints
Items sent for complaint evaluation must be clean.
The product should be properly secured, packaged, and returned to the following address:
Paweł Kowalski
ul. Kamieniarska 37a/2
30-364 Kraków, Poland
together with the completed return form.
The seller will respond to the complaint as soon as possible, no later than 14 calendar days from the date it is submitted.
⚠️ Note: The complaint procedure will begin only upon receipt of a correctly completed and signed return form, including a statement that the product is being returned under the complaint procedure.
Complaints do not apply to:
- Mechanical damage,
- Products that were improperly maintained or used contrary to the instructions provided with the product,
- Differences between the actual appearance of the delivered product and its photo on the website, if such differences result from the individual settings of the customer’s computer (e.g. color, texture, proportions, etc.).